Refund Policy

Thank you for shopping with Pitcrew Limited.

We really do appreciate your custom and you supporting a locally owned business. We strive to offer industry leading customer service.

As we are a small company managing stock can be difficult for us. As such we have the below refund policy. Please read it thoroughly to ensure there is no embarrassment if things don’t go 100% as planned.

At Pitcrew Ltd’s discretion we may offer a store credit or product exchange on the proviso the item is in as new condition with undamaged packaging, was purchased within the last 30 days, was not ordered in specifically for you and you have a copy of the purchase receipt. Note this may also incur a 10% restocking fee so please choose your purchases carefully.

Indented Goods
Any goods special ordered in will not be eligible for refund or exchange unless they are faulty or we have incorrectly supplied you with an item different to what you ordered. Please ensure you thoroughly check the ordered item is what you are wanting before we order it.

Faulty Goods
At Pitcrew’s discretion we may offer a store credit, exchange or repair the item. This may also be dependant on the product manufactures warranty policy.

Serious Fault
If on the off chance a product has a serious design fault, is not fit for purpose, or does not do as advertised, Pitcrew may offer store credit, exchange, or repair the item. If we are unable to repair or supply a replacement part we may issue a cash refund.

Exceptions apply if you have a written agreement prior to sale. Layby sales have a 5 day cool down period. This allows you to cancel a layby sale up to 5 days after the initial purchase date.